Privacy Policy

Data you provide to us directly

We may collect the following personal data from you depending on how you interact with our services:

Registration Data: To create an account on our website, you need to provide us with your personal data, including your email address, date of birth, country, phone number, gender, full name, social security number, zip code, and username. Upon registering, we will automatically receive your IP address and location data.

Due Diligence Data: We collect your identity card number/driving license/passport number, proof of address, social security number, source of wealth/funds, bank ID, and financial statement/details to comply with our due diligence and Know Your Customer (KYC) obligations, for age and identity verification purposes, and/or to comply with our license or other legal requirements in New Zealand.

Financial Information: We may collect your financial information, including Bank ID, CPR number, CPF number, IBAN, and payment system details, to facilitate withdrawals and deposits to your account. Additionally, this information may be used for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance purposes.

Personal Data We Collect Automatically

Device Information: We receive information about the device and software you use to access our services, including Internet Protocol (IP) address, operating system version, and device identifiers.

Logs and Usage Information: To help us understand how you use our services, and to improve them, we automatically receive information about your interactions with our services. Our servers automatically log usage data when you interact with our website. This includes records of your activities, such as viewing content, clicking ads, performing searches, and sharing our services on social media, the date and time of your sessions, the pages you view, links to/from any page, and the time spent in a session. We gather some of the data through cookies and similar technologies.

Location Information: We may collect or infer your general location information when you use our services.

Personal Data That We Receive From Others

We may collect your personal data from other sources to provide and personalize our services to you and/or to comply with legal obligations. We may gather data from:

• Publicly available sources such as public and government databases, the internet, social media platforms, online and printed media, and more.
• Commercially available databases and third-party entities, including financial and credit institutions, fraud prevention agencies, and public authorities. These sources help us verify your information and investigate suspicious activities, especially for fraud prevention and anti-money laundering purposes.
• Inferences: We may infer additional personal data based on the personal data described above. For example, we may infer your interests and game preferences based on the web pages you view and the games you play.
• Personal Data You Have Made Public: We may also collect personal data that you have made public, such as information available on social media platforms, linked accounts (e.g., Facebook or Google), and other publicly accessible digital platforms.

We may share your personal data with the following categories of recipients:

• Internally: Authorized employees, brands within the same entity/operator, contractors, agents, joint controllers, affiliates, and subsidiary companies within our business group or linked to our parent company.
• Payment Providers and Financial Institutions: For the use of our services, withdrawals, and deposits, we offer a variety of trusted third-party payment providers. We may share the following personal data with them: first name, last name, date of birth, email, address, zip, city, country, phone number, alias. We may also share your KYC documents with the payment providers to comply with their legal and Anti-Money Laundering (AML) obligations in New Zealand.
• Third-Party Service Providers: As necessary to deliver, manage, and improve our services, including but not limited to customer support service providers, email delivery, SMS and voice call providers, technology providers, and cloud hosting service providers.
• Marketing Partners: We may share your data with third-party marketing partners to offer promotions or advertisements related to our services.
• Fraud Prevention Agencies: For fraud prevention and security purposes.
• Third Parties in the Event of a Corporate Transaction: In connection to a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, transfer, divestiture, or sale of all or a portion of our business or assets.
• Game Providers: We may share data with our game providers to ensure proper functionality of the games and provide a smooth gaming experience.
• Data Aggregators or Analytics Providers: For the purpose of conducting market research, data analysis, and improving service offerings.
• Law Enforcement Agencies, Regulatory, and Licensing Authorities: To comply with legal obligations, requests, and regulations under the laws of New Zealand and other applicable jurisdictions.

We prioritize the security of your personal data and implement comprehensive measures to protect it from unauthorized access, loss, theft, and misuse. Our security strategy includes a combination of administrative, technical, and physical safeguards aimed at preventing unauthorized disclosure, alteration, and destruction of your data.

Although we employ advanced security measures to safeguard your data, no system can be completely immune to security breaches. The Internet, by its nature, does not guarantee the complete security of data transmission or storage. While we are committed to protecting your personal information, we cannot guarantee its absolute security. However, we will continuously assess and improve our security practices to enhance the protection of your data, in compliance with the laws and regulations of New Zealand.

In the event of a sale, merger, or any other change in ownership or control of our company, your personal data may be disclosed as part of the transaction or during preparations for such an event. The new owner or controlling entity will be permitted to use your personal data, but only in accordance with the terms outlined in this Privacy Notice, unless you provide explicit consent for a different use, in compliance with the relevant laws and regulations of New Zealand.

We will retain your personal data only for as long as you maintain an account with us and for the purposes outlined in this Privacy Notice.
Additionally, we may retain your data for a longer period if required by applicable legal obligations, such as anti-money laundering (AML) regulations or other regulatory requirements in New Zealand.
Once your account is closed and there is no longer a legal or business need to retain your data, your personal data will be either deleted or anonymized so that it can no longer be associated with you.
 

You have certain rights regarding the personal data we hold about you under New Zealand’s privacy regulations. These include:

• Right to Access: You have the right to request access to the personal data we hold about you and obtain information on how we process it.
• Right to Rectify: You can request to rectify or correct any inaccurate or incomplete personal data about you.
• Right to Erasure: You have the right to request the deletion or removal of your personal data when there is no compelling legal or business reason for its continued processing.
• Right to Restrict Processing: You may request to restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to request the transfer of your personal data to another party in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data, especially if we are processing it on grounds of legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: You can withdraw your consent at any time, without affecting the lawfulness of previous processing based on your consent.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant supervisory authority. In New Zealand, this would be the Office of the Privacy Commissioner.
• To exercise your rights, kindly contact our Customer Support or our Data Protection Officer.

We use cookies, tags, pixels, web beacons, and other similar technologies to enhance your experience on our website and applications. Upon your first visit to our website or applications, we will ask for your consent to use non-essential cookies. Strictly necessary cookies, which are essential for the operation of the website, do not require your consent.

For more information on the specific cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Notice.

We may need to update, modify, or amend our Privacy Notice as our technology evolves and as required by law. It is your responsibility to periodically review the updated Privacy Notice. The revised Privacy Notice will apply from the effective date provided on our website.